FAQ

Will it work with my hair type?

Yes — Sister Ponytail is designed for women with Afro-textured hair wearing a braid or protective base style. If you’ve ever struggled to wear a sleek ponytail over your natural hair, this was made for you.

How do I put it on?

Just braid your hair, slide in the comb, close the Sister Part™, and pin. You’re done in under 60 seconds — no glue, no blending, no stress.

Do I need extra hair to hide my braid?

Not at all. The Sister Part™ is built to cover your braid naturally — no extra hairpieces or blending required.

What is the ponytail made of?

100% real human hair — soft, sleek, and designed to move like your own.

How long does it last?

With proper care, your ponytail can last up to 2–3 years. It’s a long-term beauty essential.

Can I style it with heat?

Yes — we recommend using low heat and applying heat protectant to keep it flawless.

Is it heavy or uncomfortable?

No — it’s full (145g), but lightweight and secure enough for all-day wear.

How do I wash it?

Use cold water and sulfate-free shampoo. Gently detangle, rinse, and air dry. A full care guide is included with your order.

Can I travel with it?

Yes — each ponytail comes in a luxury satin box that’s perfect for storing or packing on the go.

What’s your return policy?

For hygiene reasons, returns are only accepted if the ponytail remains sealed to its original hygiene card.

If removed or handled, it cannot be returned.

Where do you ship?

For our first drop, we currently ship within Sweden.

If you’re outside Sweden and would like to order, please email us — we’re happy to explore options.

How long is delivery?

Shipping within Sweden takes 1–3 business days. You’ll receive tracking info when your order ships.