Privacy Policy

At Sister Ponytail, your privacy is a top priority. We are committed to protecting your personal data and being transparent about how we collect, use, and safeguard the information you share with us when visiting our site or placing an order.

What Data We Collect

When you interact with Sister Ponytail, we may collect the following personal information:

  • Name and Contact Details: Including your full name, shipping address, email address, and phone number.
  • Payment Information: Handled securely by trusted payment providers like Klarna, PayPal, or Stripe—we never store your card details.
  • Order and Delivery Info: Products ordered, delivery address, and order history.
  • Technical Data: Your IP address, browser type, and behavior on our website to improve performance and user experience.

How We Use Your Data

We collect and use your personal data to:

  • Fulfill and deliver your order.
  • Manage payments securely and prevent fraud.
  • Send order updates and receipts.
  • Respond to customer service inquiries.
  • Enhance your experience by improving our website and offerings.
  • Send marketing emails if you’ve opted in.

Data Storage and Security

Your personal data is stored only as long as needed to fulfill its purpose or meet legal obligations. We apply strict security measures to prevent unauthorized access, alteration, or disclosure.

Who We Share Your Data With

We only share your data with trusted third parties when needed to:

  • Process payments (e.g., Klarna, PayPal).
  • Handle deliveries (e.g., shipping services).
  • Send marketing (only if you’ve consented).
  • Comply with legal obligations.

We will never sell your data to third parties.

Your Rights Under GDPR

You have the right to:

  • Access your data.
  • Correct incorrect or incomplete information.
  • Delete your personal data in certain cases.
  • Request a copy of your data in a usable format.
  • Object to your data being used for direct marketing.

Cookies

We use cookies to analyze traffic, enhance functionality, and improve your experience. You can disable cookies in your browser, though this may limit some website features.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted here—please check back periodically to stay informed.

Contact Us

For any questions or to exercise your data rights, email us at:
sisterponytail@gmail.com

VAT ID: 199608230109