Shipping & Delivery Information
At Sister Ponytail, we’re committed to delivering your order quickly and reliably. Below you’ll find important information about our delivery times, your responsibility as a customer, and how we handle unusual global events.
Delivery Times
Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. Once processed, delivery typically takes 1–3 business days. Please note that delays may occasionally occur due to customs, weather, or other unforeseen events beyond our control.
If a delay happens, we appreciate your patience and understanding—we’ll do everything we can to keep you informed and updated.
Customer Responsibility for Accurate Information
To ensure smooth delivery, it is your responsibility to provide correct name, address, and contact information at checkout. Sister Ponytail is not liable for delays or failed deliveries caused by incorrect shipping details.
If you choose to have your package left at the door and it is lost or stolen while unattended, we cannot offer a refund or replacement.
Shipping Costs
We proudly offer free shipping on all orders—no minimum purchase required.
No Refunds in Extraordinary Situations
In rare cases such as wars, pandemics, or other global disruptions, we are not obligated to provide refunds for delayed or unfulfilled deliveries. However, we will do our best to communicate clearly and help you receive your order as soon as possible.
Shipping and Tracking
Once your order is placed, you will receive an email confirmation and tracking details once your package ships. For questions or assistance, please contact our team at sisterponytail@gmail.com.